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Owned and operated by Allura Spaces, we welcome every question about your outdoor retreat.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please review our Return Policy page for complete details on how to start the process.
Can I exchange an item for a different option?
Exchanges are handled through our returns process. Simply initiate a return and place a new order for the item you prefer. Please refer to our Return Policy for full details.
What materials are your outdoor furniture sets made from?
Our patio furniture sets, pergolas, and outdoor kitchens are crafted from weather-resistant materials designed to withstand the elements season after season. Each product listing includes detailed material specifications so you can choose with confidence.
How do I choose the right fire pit or pergola for my space?
Consider the size of your patio or deck, your preferred fuel type for fire pits, and the amount of shade or coverage you want from a pergola. Our team is happy to help you find the perfect fit for your backyard retreat.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment To You
Prompt Responses
Our team aims to reply to every inquiry within one business day so your project stays on track.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
Quality Craftsmanship
Every pergola, fire pit, and furniture set is built from durable, weather-resistant materials designed to last.
Free Continental Shipping
Most orders ship free within the Continental U.S., backed by our 30-Day Returns for added peace of mind.
